DENVER

Digitiqe Denver is back OPEN for Repairs

by APPOINTMENT ONLY

For the safety of our employees and customers, all repairs will be strictly no contact in accordance with the policies below:

* All repairs and pick ups are by appointment only *

Our apologies, but there are absolutely no exceptions. Walk-in customers will be turned away and advised to make an appointment. Properly managing our volume of repairs and customer interactions as we re-open is critical in keeping our staff safe and in control.

* No customers or vendors are allowed in our store *

Our apologies, but there are absolutely no exceptions. Keeping our repair environment sanitary and safe is our only path to success for the immediate future.

* We are only offering hardware repair and data transfers * 

We are unable to interact in depth with customers at our check-in counter and because we are operating with limited staff in the store at any given moment, we are simply not able to offer help with software consultation issues. Please call AppleCare Phone Support for software help as that is exactly what they are trained to provide: 1-800-APL-CARE or 1-800-275-2273

* Estimated Turnaround Times * 

In most cases we are running 3-5 business days for iMac and MacBook hardware repairs and 2-3 hours for iPhone same day repairs. Please note, we are currently closed on Saturdays and Sundays and our estimated turnaround times are for business days.

* To make an appointment *

Please visit Apple's Support site at:

www.locate.apple.com

- OR -

  Call AppleCare and ask for an appointment:

1-800-275-2273

Please Note: Appointments must be made directly through Apple and we do not respond to appointment requests by email.

Thank you in advance for your patience, sincerely!

Kevin Byrne

Owner l Digitiqe

Please see below for our no contact check-in process for repairs:

1. When you arrive at the store use the doorbell or call 720.644.8942 and press # to reach a technician.

2. When the technician is ready, place your device in the gray tub on the table in front the vestibule at our front door

 3. Then step away from the vestibule and wait behind the yellow safety tape on the ground

4. The technician will retrieve your device and then quickly disinfect it at the sanitizing station in the front of our store while you wait

5. Now the technician will work with you (before you leave) to determine the next best steps for your repair

* Picking up your completed repair is simply the same process in reverse